Standard shipping rates apply Australia wide. International shipping is not available.
Purified Wellness Flagship is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a tracking number and the buyer assumes all responsibility for lost items. To track your order, please contact us at reservations@purifiedwellnessaustralia.com.
CALL & COLLECT
Purified Wellness Flagship offers a same-day call & collect service so you can shop your favourite products online and collect from the Flagship located at 8 Chatham Street, Prahran, Melbourne, Victoria 3181. Please contact us to confirm your collection time.
GIFT VOUCHERS
Gift vouchers are issued digitally via our booking system. No shipping is required - your voucher will be delivered by email. Gift voucher purchases are final and cannot be refunded or exchanged for cash.
RETURNS, REFUNDS & EXCHANGES
Please note all purchases made in clinic and online are final. We ask that you select carefully and read all product descriptions before placing your order.
Purified Wellness Flagship does not offer store credits, exchanges or refunds on purchases made in clinic or online unless the product is faulty.
Purified Wellness Flagship does not offer refunds or exchanges on in-clinic and online purchases unless the product is faulty. Please refer to the Faulty Item section below if your product appears damaged or faulty upon arrival.
Refunds for a confirmed faulty item will be credited to the original form of payment within 48 hours of the return being inspected and approved. Please allow up to 5 business days for the refund to appear on your credit card.
FAULTY ITEM
Items are defined as faulty if a manufacturing fault occurs within the first 14 days from purchase. In the case of a faulty item, please contact reservations@purifiedwellnessaustralia.com with proof of purchase. If the item cannot be repaired or replaced, you will be issued with a full refund.