You're welcome to upgrade your treatment at any time by simply paying the difference on the day. This allows you to access more advanced treatments while still enjoying the benefits of your membership.

Not necessarily. Your skin changes with the seasons, lifestyle and internal factors, so your treatments are thoughtfully prescribed to support what your skin needs at each appointment.

Yes. If your skin goals change or you're ready to progress to a different level of care, we'll help you move to the membership that best supports your journey after the initial membership period ends.

Our memberships are designed to support long-term skin health. Full membership terms, including any minimum commitment period, will be provided when you join.

We understand that life happens. If you need to reschedule, please provide a minimum of 24-hours notice.

Membership inclusions are designed to be enjoyed each month as part of a consistent treatment plan. Any unredeemed treatments in membership period will not be extended beyond membership expiration date.

If you need to pause your membership due to travel or other circumstances, please speak with our team. Due to the nature of our short term memberships, cancellations are not valid.

Membership fees are charged automatically on a monthly basis to the payment method provided. Unfortunately you are unable to redeem a pre-paid gift voucher towards your membership payment.

These Terms and Conditions govern the membership offered by Purified Wellness Flagship to individual clients ("Members"). By enrolling in the membership program, you ("the Member") agree to the following terms.

1. Membership Terms

• The membership has a contract length of 3/6 months.
• After the initial term, the membership will end and benefits will expire unless otherwise renewed.

2. Cancellation / Pausing  Membership Policy

• Members may cancel their membership after the minimum 3/6-month period has lapsed.
• No refunds will be issued for payments already made, except as required by the Australian Consumer Law (ACL).
• Members may request to pause (freeze) their membership for a maximum of 1 month in any 3/6-month membership period.
• If you need to pause your membership due to travel or other circumstances, please speak with our team. Due to the nature of our short-term memberships, cancellations are not valid.
• Requests must be made in writing with 2 weeks’ notice.

3. Payment

• Membership fees are charged automatically on a monthly basis to the payment method provided.
• You must ensure your payment information remains current.
• If a payment fails, your membership may be suspended until the issue is resolved.

4. Rollover Policy

• Included services or credits follow this rollover policy: Membership inclusions are designed to be enjoyed each month as part of a consistent treatment plan. Any unredeemed treatments in the membership period will not be extended beyond the membership expiration date.
• Expired or unused services cannot be redeemed for cash, nor transferred to another person.

5. Booking Appointments

• All appointments are subject to availability.
• Members must provide at least 24 hours' notice to cancel or reschedule.
• Failure to do so may result in forfeited services or fees in line with Purified Wellness Flagship policy.

6. Changes to Terms or Pricing

• Purified Wellness Flagship may update these terms or pricing with at least 7 days' written or electronic notice.

7. General

• Memberships are non-transferable and for individual use only.
• By joining, you agree to abide by clinic policies and these terms.
• These terms do not affect your statutory rights under the Australian Consumer Law.
• This agreement is governed by the laws of the state or territory in which the clinic operates.